Perfect Place & Timing.

Contact us

It’s always klutch when you can speak to someone directly.
Chat with us now using the button on the bottom right corner or leave a message and our team will get back to you soon. :)

+1 (787) 587-9427
Calle Estrella 1436
Condado Gardens Apt 1004
San Juan, PR 00907
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Frequently Asked Questions

It's Klutch to feel safe with your purchase and shipping process. Here are some FAQ's, but let us know which are yours.

Do I need to have an account order?

No, you can also place an order as guest. But, there are some perks if you have an account with us.
· Quick checkout process
· Easily view your order status and order history
· Receive updates detailing our new releases and special promotions

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you re advised to use the similar English ones instead. For example, you may change letter "?" to "c"

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

How long does shipping take & how can i track my package?

The delivery time is based on the shipping option that you have chosen .Once the order has shipped, we will email your tracking number and tracking website. We arte no responsible for delays caused by the customs department in your country

What do I do if i have missing items in my order

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

Are there any exchanges rates ?

All of our transactions are based in US Dollars. If your credit card is based n another currency, you order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction .

How secure is my online order?

When purchasing inline using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.